Yes, all services and features are currently available within ASPEN.

Please direct your students to the link below which will help them navigate through the ASPEN portal with ease; https://aspen.eccouncil.org/Home/Helpdesk.Additional questions can be directed to ASPEN Support, or to our EC-Council representative.

No, you do not need to register a new account within ASPEN. Your existing ASPEN credentials can be used to login to the new portal. If you need assistance logging in, please contact us at [email protected].

No, this upgrade does not impact the pricing schedules for courseware, ancillaries, and member fee’s. Please refer to your specific region’s pricing schedule, or contact your EC-Council representative for more information.

No, the ordering process for ATC’s does not change. Please continue to order through your standard distributor.

Yes, to make the order process and student experience easier, EC-Council will be migrating to “Subscription” codes. This means that Access Codes and Eval Codes will now be offered in the form of one single Subscription Code which will unlock the same resources.

For codes distributed prior June 1st, 2018, students can continue to use the codes to activate their access as per instructions provide earlier.

Please consult your regional distributor regarding order fulfilment. Depending on your region, ATC partners may be able to download subscription codes directly within their ASPEN accounts.
Step 1: Please visit https://aspen.eccouncil.org/AccreditedTrainingCenter and enter your ASPEN login credentials.
Step 2: Navigate to "Manage Order Kits"
Step 3: Download your subscription codes by selecting the date. (e.g. 21 June, 2018)
Please note that these Access codes are valid for one year only. For more information, please write to us at [email protected].
If you have also ordered a print kit, you will receive your shipments tracking details in 3-7 business days.

Yes you will receive an email alert when your order is ready. This email will be sent to the email ID registered as the primary ATC contact person for [email protected].

All orders will display the date, invoice number, and a unique order ID. This information will help you identify your orders.

Yes, you can check the status of each codes at any point within ASPEN under your ATC account by clicking on the “View” icon next to each order.

Yes, you can now check the details of the students who have used the code by clicking the “View” icon under : “VIEW SUBSCRIPTION CODES”

Instructions for Downloading the eCourseware, labs, tools, etc. are as below:

• Register and Login to the ASPEN.
• Once successfully logged in, click the SUBMIT SUBSCRIPTION CODE button. A Submit Subscription Code window will pop-up. Please enter the Subscription code (Or e-courseware Access code issued prior to 6/30.2018) in the Subscription Code field and click SUBMIT.
• If your Subscription/Access code is valid, you will see your course listed under My Courses.
• Click the TRAINING button under the course to access the e-Courseware, Lab Manuals, and Tools in the Training area. Follow the instructions in the Instructions tab to download and view the files.
• If you or your students require assistance, please contact [email protected]

eCourseware access is valid for 1 – 2 years from the date of activation depending on your agreement with EC-Council.

The eCourseware access is valid for 1 year/ 2 years (depending on your agreement with EC-Council) from date of activation.

No, it is suggested that a student completes and marks all modules as “Completed” within a course before he or she can proceed with his or her course evaluation.
Please Note: If all modules within the eCourseware are not market as complete and the student wishes to proceed with the evaluation, he/she can do so by clicking the "I Confirm. Proceed to Evaluation" button in the evaluation area.

Student will receive the exam vouchers at their registered email once they successfully submit the class evaluation after the course

No an Evaluation, or Eval code is not required. Evaluation processes will be enabled in student accounts automatically when they redeem their Subscription code.

Once successfully logged into ASPEN and after the full course completion, students can click on the Evaluation button listed under My Courses to proceed with this process.
Please Note: If all training modules have been marked as “Complete”, the student can proceed to complete the survey for his or her class evaluation. If all training modules have not been marked as “Complete”, students are required to click on the "I Confirm. Proceed to Evaluation" button to enter their class evaluation. Once a student clicks "SUMBIT EVALUATION", they can then click on "DOWNLOAD CERTIFICATION OF ATTENDANCE" to download the COA.

Yes, Access code(s) issued prior to June 1st, will continue to work for eCourseware activation. These codes will remain active. Access codes must be entered in the Subscription code field.

No, Evaluation code(s) issued prior to June 1st, 2018 will not be accepted in the portal. Access codes will activate this portion.
If students have already activated their eCourseware, they can log into their ASPEN account and proceed with their course evaluations after the course is completed. No additional code is required to do so. If students have not activated their eCourseware, they will first need to active their eCourseware using their Assess of Subscription Code in the Subscription Code pop-up window before proceeding with their evaluation. Students will be able to download their Certificate of Attendance only once one their evaluations are submitted. Please Note: Evaluation codes will no longer be issued.

No, Exam Voucher codes will not enable content access or dashboard access within ASPEN. The Subscription code field will only accept eCourseware codes (Access), or Dashboard Codes (for practical/ performance based exams).

Please proceed to login directly at the EC-Council Exam Center or Person Vue exam portal as your voucher instructions suggest. If you do not have your eCourseware Access code or Subscription code, please reach out to your training center, or write to [email protected] and our teams will assist you with your exam registration.

Yes, upon approval of their pen-testing reports, students will continue to receive their exam voucher codes via email. Students can proceed to redeem their EC-Council Exam voucher within the EC-Council Exam Center post registration.

Students will continue to receive their digital member kits 3-7 days from date of exam. A welcome email will be issued to their registered email id within ASPEN once their certificate is ready.

As we continue our digital journey, commencing January 1st, 2019, EC-Council will no longer ship out physical certificates. EC-Council certified members can continue to download their e-Certificates from the ASPEN portal. Certified members who still wish to receive a physical certificate may request a physical certificate here.

Please click HERE to access the ASPEN portal navigation help link.